Promotion regulations

Promotional codes

The promotional codes offered by WonderStore.ro through any promotions are valid exclusively for the section mentioned in the code transmission e-mail, unless otherwise specified. It is worth mentioning that some products are classified as "Exceptions", products on which promotional codes cannot be applied, but are purchased at the price displayed on the site. Promotional codes can be used exclusively at the time of placing the order , they cannot be used to reduce the value of the order after it has been placed.

Only one promotional code can be used in an order , the order page does not allow the use of multiple codes in the same order. For eligibility for a promotion, the value of shipping is not taken into account, unless otherwise specified. Promotions that have as their object free or reduced shipping costs apply to each delivery.

If a promotional code was applied to an order that could not be fulfilled or was canceled for any reason, the customer has the right to request the reactivation of the respective promotional code exclusively in writing , by sending an e-mail to comenzi@wonderstore.ro , containing the order ID, its status, the customer's name and the promotional code. These are reactivated for a maximum period of one calendar year.

Attention! Promotions on WonderStore.ro are not cumulative with each other, the highest discount is applied. This applies to any form of discount (loyalty cards, promotional codes, gift vouchers, percentage discounts on the site, etc.) as a rule, except for situations where it is otherwise mentioned in the promotion. Also, in the case of percentage vouchers, the holder of such a voucher cannot benefit from the cumulative discount conferred by applying the percentage voucher to the discount already existing within a promotion. Certain promotional campaigns are not cumulative with other discounts, promotions or loyalty actions. This is specified in the regulations of the respective campaign.

WonderStore.ro unilaterally establishes the regulations of the promotions and contests it organizes on WonderStore.ro, which are published exclusively on the website or blog. The promotions are applied to orders that fully comply with the rules displayed on the website, within the clearly stated validity period and within the limit of available stock. WonderStore.ro does not guarantee the availability of products in stock for the entire promotional period and may withdraw the promotion without prior notice.

Interruption of the promotional campaign

In the case of a promotional campaign organized by WonderStore.ro, it, as the organizer, reserves the right to interrupt the promotional campaign at any time during its development, with prior information to consumers through appropriate means of communication (posting on the website, graphic signage, etc.). The organizer reserves the right to modify any of the conditions established in the regulations of the respective campaign, during the campaign, for good reasons, but not before announcing these modifications to the public.

Vouchers/coupons/promotional codes. General provisions

Voucher = promotional code, promotional coupon.

Each voucher is identified by a voucher code and has various requirements to be valid and applicable. Please carefully check all the details and information on the voucher so that the discount can be granted to you. If the details are not mentioned on the voucher, they are mentioned in the email it was sent with.

The value of each voucher is specified on it or in the email containing the code. Shipping and handling fees apply to any product purchased, regardless of value, unless otherwise stated in promotions, regulations, etc. Thus, if a voucher requires a certain minimum purchase value of some products, shipping, handling fees, etc. also apply to these products. A voucher cannot be used to pay taxes, delivery, handling or other services, unless otherwise agreed. Any item, regardless of promotion, will have a minimum value, WonderStore.ro cannot sell products with zero value.

The customer will pay the tax to which he is obliged by law, depending on the promotion. Vouchers are valid only if used on the website www.WonderStore.ro. Vouchers prohibited by law will be considered null and void. Vouchers are not intended for resale and cannot be converted into money. Vouchers cannot be replaced if they are lost, stolen or destroyed. All provisions regarding fraud, mentioned on the website www.WonderStore.ro are fully applicable with regard to fraud related to vouchers, and attempted fraud will be brought to the attention of the competent authorities.

Application conditions

Each voucher will be limited so that multiple vouchers from one IP address/same address are not allowed.

Any promotion to which discount vouchers are applied is limited to a single voucher per individual or legal entity (identified as customer/user). Each voucher is limited to a single use and is valid for a limited period of time, as will be mentioned in the related terms and conditions, in the voucher offer email and in the user account, the "vouchers" section, or as mentioned in each individual promotion/offer. WonderStore.ro reserves the right to modify or cancel these vouchers at any time, with prior notice to customers. No voucher can be applied to other promotions/offers, except those strictly mentioned in the respective offer.

If the products for which the voucher was granted and for which the customer qualified for the promotion were not purchased, the voucher cannot be applied. For example, vouchers granted for certain products that are subsequently cancelled/returned by the customer cannot be considered valid, as they only have effects as a discount applied to those products actually paid for. The voucher applies only to products/categories expressly mentioned as eligible for the promotion. Promotional offers cannot be combined in the same order. Only one discount voucher can be used per order.

In the case of orders containing multiple products, the value of the discount voucher is allocated to each product depending on the weighted value of that product in the total order value, excluding shipping, handling and other services. Any voucher will be valid from the date of its application as a discount on the order already placed. A voucher cannot be applied to an order placed in the past.

Cancellation, refusal, return of order

In the event of returning products purchased with a voucher, the discount granted may be withheld from the value of the return. If an order to which a discount was applied by voucher is cancelled, rejected or returned in full, the customer will be refunded the full amount paid, and the voucher will lose its validity and cannot be reactivated. If an order to which a discount was applied by voucher and contains multiple products is cancelled, rejected or returned in part, the discount granted by applying the voucher cannot be applied to the other products remaining in the order if the order value does not comply with the terms of the offer/promotion. WonderStore.ro will not refund the value allocated from the voucher for cancelled, rejected or returned products that are part of an order with multiple products. The customer will be refunded the amount paid by him for the products.

Campaigns with gift product

Any promotion where a gift product is offered is limited to one order per individual or legal entity (identified as customer/user). In the event that an order where a gift product was offered is rejected or returned in full, the customer is obliged to return the gift product in its original condition, undamaged and unopened. The full return conditions can be found at “ Return Policy. Right of Withdrawal "