Terms and conditions

This page, although full of legal content, should be taken into account when buying something online. The content is governed by Romanian and European law on the matter and is, in fact, the contract between the parties, professional and non-professional, as they are called in the law, that is, the contract between us and you. We have tried to write it as easily, airily and simply as possible to read, so that it does not become frustrating to go through it.

1. Preamble

The WonderStore.ro website is owned and managed by the commercial company Kronia City SRL, having the following identification data: Unique Registration Code 34732558, registered with the Trade Register with no. J40/8128/2015, headquartered in str. Turda, no. 94, block 29B, staircase 1, ground floor, sector 1, Bucharest, Postal code: 011332, Romania, tel: +40740540598, E-mail: comenzi@wonderstore.ro . Browsing the WonderStore.ro website and/or placing an order is equivalent to reading, understanding and accepting the terms below by any customer or user. WonderStore.ro reserves the right to change and update at any time the content of this website, as well as the terms and conditions of use, without any prior notice. In case of divergence or misunderstanding between WonderStore.ro and the customer, the terms and conditions valid at the time of the order will apply.

2. Definitions and terms

User – any person who visits the WonderStore.ro website. It can be any natural person over the age of 18.

Customer/Buyer - the natural person/legal entity who places an order. It can be any natural person over the age of 18.

Products and Services - any product or service mentioned in the order, to be provided by the seller to the customer.

Order - a set of electronic communications that intervene as a form of communication between the seller and the customer, through which the customer expresses his intention to purchase certain products and services and to pay for them.

Contract - an order confirmed by the seller, whereby the seller agrees to sell and deliver the products and services and the customer agrees to purchase, receive and make payment for these products and services. Distance contract concluded between the seller and the buyer, without the simultaneous physical presence of the seller and the buyer.

Seller - Kronia City SRL company

Courier - any person under public or private law who provides express courier services, contracted by the seller for the purpose of delivering products to the customer.

Transaction - the collection or reimbursement of an amount resulting from the sale of a good and/or service by the seller to the buyer, by using the services of the card processor approved by the seller, regardless of the delivery method.

Account - the section of the site consisting of an email address and a password that allows the buyer to submit the order and which contains information about the client/buyer and the buyer's history on the site (orders, tax invoices, guarantees, goods, etc.). The user is responsible and will ensure that all information entered when creating the account is correct, complete and up-to-date.

Commercial communications - any type of message sent (e-mail/SMS/telephone/etc.) containing general and thematic information, information regarding products similar or complementary to those you have purchased, information regarding offers or promotions, information regarding goods and services added to the “my account/my cart” section.

Specifications - all specifications and/or descriptions of the goods and services as stated in their description.

Review - an evaluation written by the owner or beneficiary of a good or service, an evaluation written based on personal experience and his/her ability to make qualitative comments and to say whether or not the good or service complies with the specifications mentioned by the manufacturer. Any review will include a rating that is expressed in the form of stars, each good being able to receive a score from one star to five stars.

3. Contractual documents

By registering an order on the site, the buyer agrees to the form of communication (telephone or e-mail) through which the seller conducts its commercial operations. The notification received by the buyer on the site, after placing the order, has an informational role and does not represent acceptance of the order. Acceptance of the order will be made only after confirmation of the order by e-mail , to the e-mail address indicated by the buyer in the order. The contract is considered concluded between the seller and the buyer upon receipt by the buyer from the seller, via e-mail and/or SMS, of the notification of shipment of the order. For justified reasons, the seller reserves the right to change the quantity of goods and/or services in the order. If it changes the quantity of goods and/or services in the order, it will notify the buyer at the e-mail address or phone number provided to the seller when placing the order and will return the amount paid in excess, if applicable. The document and information made available by the seller on the site will form the basis of the contract.

4. Online sales policy

Access to place orders is allowed to any user/buyer from Romania and the European Union countries where we can ship our products. In the case of online payments, the seller is not/cannot be held responsible for any additional costs incurred by the buyer, including but not limited to currency conversion fees applied by the bank issuing his card, if the currency of issue differs from RON. The buyer is solely responsible for this action. All information used to describe the goods and/or services available on the site, including images, graphics, descriptions, etc., does not represent a contractual obligation on the part of the seller, they are used exclusively for presentation purposes. All prices for the goods and/or services presented on the site are expressed in lei (RON) and include VAT. The seller may assign and/or subcontract a third party for services related to the fulfillment of the order, with the buyer's information, without his consent being required. The seller will always be responsible to the buyer for all contractual obligations. After 10 - 14 days from the purchase, the buyer may be asked to write a review related to the purchased good or service. The request will be sent to the email address entered by the buyer in the order. This request does not imply any obligation on the part of the buyer.

5. Disclaimer

The information included on WonderStore.ro is for informational purposes only and is provided in good faith. If any of the published articles or any other information falls under the law on copyright and related rights, the user is asked to bring this fact to the attention of the seller at comenzi@wonderstore.ro , so that the necessary legal measures can be taken. WonderStore.ro, as the organizer of promotional campaigns, does not assume liability for the loss or damage of the campaign voucher, is not responsible for counterfeit or damaged vouchers and reserves the right to cancel the voucher used for the purchase or to deduct its value from the amount to be refunded, in the event of a legally returned product participating in the respective campaign.

6. Limit access to the site

Users of the WonderStore.ro website may make comments and any other communications, may transmit suggestions, questions or information, if their language is civilized, and the content of the communications is not illegal, obscene, threatening, defamatory, does not disturb the privacy of other persons in any way, does not violate intellectual property rights, does not contain viruses, does not serve promotional campaigns that are not related to WonderStore.ro, are not mass e-mails or any other form of spam. Persons who will use a false e-mail address or will send electronic messages or any other communications on behalf of another natural or legal person or on behalf of any other entity will be reported to the competent authorities. WonderStore.ro does not assume responsibility and will not be obligated to any kind of compensation for any kind of damage caused by such communications.

7. Registering as a user

To create an account on the WonderStore.ro website, the user is required to use a valid e-mail address. WonderStore.ro may refuse the registration request in situations where it finds that the user has used information that is not in accordance with reality or uses the services in a manner that is not in accordance with normal usage.

8. Price

The final price paid by the customer is made up of the product price + the related shipping and/or collection costs. Delivery prices are detailed on the site. All prices for products and services sold through the WonderStore.ro site are expressed in Lei, and the price displayed on the site is the final purchase price, with all taxes included .

9. Order

To place an order, the user must set the preferred order details (where to deliver, shipping method and payment method) in the user account, and these settings will be remembered and used for each order. These settings can be changed at any time. Also, these data can be entered when placing an order without creating an account on the site, by using the “Continue without account” option.

By completing the order, the customer guarantees that all data provided is real and correct, otherwise he/she may suffer the consequences of these errors (delayed order, incorrectly transmitted, etc.). WonderStore.ro cannot be held liable for information entered incorrectly, which may result in delivery delays. In this context, all shipping charges incurred for the re-shipment of the order will be borne by the customer.

By completing the order, the customer agrees that a WonderStore.ro representative will contact him/her by any available means agreed upon by the parties (e-mail/phone) for personal confirmation of the order. The e-mail received immediately after pressing the “Place order” button is only an automatic confirmation of receipt of the order request from the customer. The purchase contract for the selected products is not fully concluded until we send an e-mail announcing that the products have been shipped.) WonderStore.ro may refuse an order following prior notification to the customer, without any obligations between the parties and without a party being able to claim damages, for the following situations:

- - failure/invalidation of the online transaction;
  - non-acceptance of the transaction by the bank issuing the customer's card;
  - incomplete or incorrect customer data;
  - the client's activity may cause damage to the WonderStore.ro/partenerilor website;
  - consecutive failed deliveries;
  - other objective reasons: if the customer does not guarantee that the payment method is valid and that it is not obtained through a fraudulent method or there are suspicions regarding the payment method.

Even though WonderStore.ro has taken all measures to ensure that the information presented on this site is accurate and correct, it cannot be held liable for inaccuracies that may occur when the customer completes the forms on the site to complete the order. Users are responsible for evaluating the accuracy, completeness and usefulness of the information provided within the forms available on this site.

In certain situations and for justified reasons, WonderStore.ro reserves the right to change the quantity of goods and/or services in the order. In these situations, WonderStore.ro will notify the customer at the e-mail address or telephone number provided to the seller when placing the order and will return the amount paid. The contract is considered concluded between the customer and WonderStore.ro at the time the customer receives from WonderStore.ro, via e-mail, the notification of shipment of the order. In the event that a good and/or service ordered by the customer cannot be delivered by WonderStore.ro, we undertake to inform the customer of this fact and to return to the customer's account the value of the good and/or service, if applicable, within a maximum period of 14 days from the date on which WonderStore.ro became aware of this fact or from the date on which the customer expressly expressed his intention to terminate the contract.

10. Intellectual property rights

The content of the WonderStore.ro website, including but not limited to images, texts, web graphics, product graphics, scripts, software, design rights, model rights, patents, registered trademarks, is the entire property of Kronia City SRL and is protected by copyright and related rights law and intellectual and industrial property laws. The use of any of the elements listed above without the owner's consent is punishable under applicable law.

WonderStore.ro and the WonderStore.ro logo are registered trademarks of OSIM. Kronia City SRL may offer the user/client, through an agreement, the right to use, in a described form, certain content of the site. This agreement applies strictly to the content/contents defined, for a period established in the agreement and only to the person/persons who have been allowed to use these contents, without being able to use other contents of the WonderStore.ro site. The use of any registered trademark name on WonderStore.ro does not constitute advertising for the respective company. WonderStore.ro does not assume responsibility and cannot be blamed for damages arising from the use of the content of the site. The client/user is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any content in any context other than the original one intended by WonderStore.ro, include any content outside the site, remove the signs signifying WonderStore.ro's copyright on the content, as well as participate in the transfer, sale, distribution of materials created by reproducing, modifying or displaying the content, except with the express written consent of WonderStore.ro.

Any content to which the client/user has and/or obtains access by any means is subject to this document, if the content is not accompanied by a specific and valid user agreement, concluded between WonderStore.ro and it, and without any implicit or express warranty formulated by WonderStore.ro with reference to that content.

No content transmitted to the client, user or buyer, by any means of communication (electronic, telephone, etc.) or acquired by him by accessing, visiting and/or viewing does not constitute a contractual obligation on the part of WonderStore.ro and/or the WonderStore.ro employee/agent who mediated the transfer of content, if any, with respect to said content. Any use of the content for purposes other than those expressly permitted by this document or by the accompanying user agreement, if any, is prohibited.

11. Return policy and right of withdrawal

Information regarding the right of withdrawal, part of this contract, can be found in the Refund and return section.

12. Confidentiality

WonderStore.ro will maintain the confidentiality of any information you provide. The disclosure of the information provided will only be possible under the conditions mentioned in this document. No public statement, promotion, press release or any other way of disclosure to third parties will be made by the buyer/client/user regarding the order/contract without the prior written consent of the seller. By transmitting information or materials through this site, you provide the seller with unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute these materials or information. You also agree that the seller can freely use, in its own interest, this information, ideas, concepts, know-how or techniques that you sent us through the site. WonderStore.ro will not be subject to obligations regarding the confidentiality of the information sent, unless the legislation in force provides other specifications in this regard.

13. Commercial communications

The buyer/user/client may at any time change their option regarding the consent given to the seller for commercial communications containing general and thematic information, including information regarding offers or promotions, as follows:

by changing the settings in your personal account, in the Newsletter section
by accessing the unsubscribe link displayed in commercial communications received from the seller
by contacting the seller

Following the purchase of a good or service, the seller will send the buyer/user commercial communications regarding the order, order data and their status.

14. Billing - payment

The price, payment method and payment term are specified in the order. The seller will issue an invoice to the customer for the products and services delivered, the customer's obligation being to provide all the information necessary for issuing the invoice in accordance with the legislation in force. The available payment options are the following:

online card payment, through our providers Netopia Mobilpay or Stripe
cash on delivery payment to the courier
payment by bank payment order

The seller will send the buyer the invoice related to the order, exclusively in electronic format, by e-mail, to the e-mail address specified by the buyer in his account. For a correct issuance of the invoice related to the order, the buyer is obliged to correctly and completely declare the data necessary for its issuance by completing all the fields related to the order. By sending the order, the buyer expresses his agreement to receive the invoices in electronic format by e-mail, to the e-mail address specified in the order. The payment card data of the user/buyer are not accessible to WonderStore.ro and will not be stored by WonderStore.ro or by the payment processor integrated into the site, but only by the transaction authorization institution or another entity authorized to provide card identification data storage services, about whose identity the user/buyer will be informed, prior to entering the data. For transaction security reasons, the user/buyer is advised not to remain logged in to the site and not to set the automatic login option on mobile devices. Disclosing the account access password is not permitted and it is recommended to use a password with strong security features (e.g., containing at least eight characters, including uppercase letters, lowercase letters, numbers and special characters).

15. Delivery of ordered goods

Complete information about delivery, part of this contract, can be found in the Order Delivery section.

16. Promotional campaigns - Use of vouchers/promotional codes

Complete information about promotional campaigns as well as the use of vouchers and promotional codes, part of this contract, can be found in the Promotions Regulations section.

17. Guarantees

The intact receipt of the order is guaranteed by the courier. If it does not arrive intact, WonderStore.ro undertakes to deliver a new product, as mentioned in the order. All goods sold by WonderStore.ro benefit from warranty conditions in accordance with the legislation in force. All goods sold by WonderStore.ro comply with Romanian and European Union legislation and do not endanger life, health and safety at work and do not produce a negative impact on the environment. We also use most of the raw materials from renewable and environmentally responsible sources and recycle all raw material and packaging waste resulting from production. For example, the paper used in production is FSC certified paper, because we like to sit under trees :)

18. Transfer of ownership of goods

Ownership of the goods will be transferred upon delivery, after payment has been made by the buyer under the terms of the order (meaning delivery - signing the receipt of the transport document provided by the courier).

19. Liability

The seller cannot be held liable for any damages of any kind that the buyer or any third party may suffer as a result of the seller's performance of any of its obligations under the order and for damages resulting from the use of the goods and services after delivery and in particular for their loss. By creating and using the account, the user/buyer assumes responsibility for maintaining the confidentiality of the account data (username and password) and for managing access to the account and, to the extent permitted by applicable law, is responsible for the activity carried out through his account. By creating the account and/or using the content and/or placing orders, the customer/user/buyer expressly and unequivocally accepts the terms and conditions of the site in the latest updated version, which is communicated within the site, existing at the date of creating the account and/or using the content and/or placing the order. The Seller reserves the right to periodically update and modify the terms and conditions of the site to reflect any changes in the way and conditions of operation of the site or any changes in legal requirements. The document is binding on customers/users/buyers from the moment of posting on the site. In the event of any such change, we will post the modified version of the document on the site, which is why we ask you to periodically check the content of this document.

20. Processing of personal data and use of cookies

Information regarding the processing of personal data and the use of cookies, part of this contract, can be found in the Security and Privacy section.

21. Fraud

Creating multiple accounts using automatically generated email addresses that expire after a predefined period, in order to benefit from promotions or offers, or any fraudulent behavior that may affect the smooth running of campaigns, is prohibited and will be considered an attempt at fraud. The owner of the WonderStore.ro website reserves the right to suspend the accounts thus created and to withdraw the benefits related to ongoing promotions or offers, to cancel the account without prior notice, notification, other formalities or compensation. Any attempt at fraud or any fraud (such as, but not limited to: accessing WonderStore.ro customer data, altering the content of the website, attempting to affect the performance of WonderStore.ro servers, diverting the content of deliveries to third parties, etc.) will be punished according to criminal law.

22. Force majeure

Neither of the contracting parties may be held liable for the non-performance (total/partial) or delayed performance of its obligations, if these were caused by force majeure. The parties shall immediately notify each other of the force majeure event and shall take all necessary measures to limit the consequences of the event. If the force majeure event does not cease within 15 days, the parties have the right to unilaterally terminate the contract, without claiming damages. Force majeure shall be proven in accordance with the law.

23. Dispute Resolution. Applicable Law and Jurisdiction

The contract will be governed and interpreted in accordance with Romanian law. Any conflict arising between WonderStore.ro and customers will be resolved amicably. If this is not possible, the dispute will be resolved by the court in whose territorial jurisdiction the headquarters of SC Kronia City SRL is located.

24. Final provisions

If any of the above clauses is found to be null or invalid, this will not affect the validity of the other clauses.

Language